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To disconnect your Card from the Amex bot, type “Log Out” in the Amex bot conversation.

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The Amex bot is an application that enables you to connect your eligible U. Card to your Facebook Messenger account to get messages in Messenger (and push notifications, if enabled) for each purchase you make with your connected Card.

You can also get helpful information about your connected Card benefits, access Amex Offers and more. Prepaid products, Corporate Cards and American Express-branded cards or account numbers issued by other financial institutions are not eligible.

When you connect your Card to the Amex bot, you may be presented the option to "Add your Card" to your Facebook account to make purchases on Facebook–for example, purchase in-game items or currency, donate to a charitable organization, buy things from the Shop section of Facebook Pages or purchase ads on Facebook.

If you are presented with this option and choose to "Add your Card," for security reasons, you will be required to enter a one-time password.

If you do not want to receive these messages about your purchases, you have the option to turn this feature off.

To learn how, see FAQ below, “How can I turn off messages and push notifications from the Amex bot?

To mute notifications in Messenger, click here for instructions.

Please know that when you mute your notifications, you will continue to receive messages from the Amex bot, but you will not be notified when new messages appear in the conversation.

You can also go to Account Settings in Facebook to manage your Card information on file with Facebook. Yes, the Amex bot is set up to automatically respond to multiple types of questions. If the Amex bot is not able to answer your question, it will direct you to log in to your American Express online account to chat with a Customer Care Professional.

Once you have connected your Card to the Amex bot, there are two ways to view available Amex Offers – simply type “Amex Offers” in the Amex bot conversation or go to “Get Offers” in the Features menu and select “Available Offers.” Then select the offers you would like to add to your Card.

To learn more about the Amex Offers program, go to If you no longer want to receive messages every time you use your Card for purchases, you can stop these messages.

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