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We were told that someone would look at this, but no one did so during our stay.We mentioned it again at check-out so that it may be sorted for the next guests that used the room.Shari, should you return to the hotel in future, please do not hesitate to contact me so that I can ensure you have a VIP experience with us, including complimentary upgrade. Overall enjoyed our stay and found the quality of the hotel as expected from the Novotel chain, but there are some teething problems that need resolution.

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Hope to see you soon, Lea Uettwiller Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: 4… It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Our hotel has responded to the review Dear Allan, Thank you so much for your feedback.

Hope to see you soon, Lea Uettwiller Guest Services Coordintor NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: 4… It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Our hotel has responded to the review Dear Christopher, Thank you so much for your feedback. Check in was quick and explanation about the services was detailed.

It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Our hotel has responded to the review Dear Angelique, Thank you so much for your feedback.

Hope to see you soon, Lea Uettwiller Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: 4… It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Great location, great view from Bar/restaurant, friendly staff, nice clean room.

The hotel features a contemporary restaurant, bar and roof terrace with stunning 360 views across the London skyline.

With 9 fully equipped meeting rooms, free Wi Fi, a state-of-the art gym and a pool, it's the perfect setting for both business and leisure stays.

Thankyou again for choosing to stay with us and we hope to welcome you back again soon. Our hotel has responded to the review Dear Shari, Thankyou for taking the time to complete our Guest Satisfaction Survey regarding your recent stay with us.

Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: 4… I am sorry to hear that we let you down in regards to the housekeeping and maintenance of your room and please know that I have shared this feedback with the team, including our Maintenance & Housekeeping Managers.

I can assure you that this was reported to our Maintenance team, who did investigate it.

Unfortunately there was a large power surge in the area during your stay which affected quite a number of our appliances, especially our tvs and servers, and we apologise that this was the case.

We are BOKAN, the award winning 2 AA Rosette dockside beacon for artisanal food and drink.

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