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Merchants should be aware that Stripe reserves the right to “change the Payout Schedule or suspend payouts to your Bank Account should we determine it is necessary due to pending disputes, excessive or anticipated excessive Chargebacks or refunds, or other suspicious activity associated with your use of the Service or if required by law or court order,” according to its terms of service.

As of this review, Stripe does not have a dedicated customer support phone number.

Instantly, I replied that email with invoice & explained how our Client pay to using our portal.

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Merchants report two specific problems in the complaints below this review and on other consumer protection websites.

In one scenario, merchants apply for processing with Stripe and are informed that they are approved and ready to go.

If you’re one of them, then you might find these resources helpful: Interestingly, Stripe has also received investment capital from the founders of another competitor, Pay Pal.

Stripe was founded by brothers John and Patrick Collison, and Patrick currently serves as the company’s CEO.

This is the primary factor keeping it from being considered one of our top-rated providers.

However, the company does provide a help section on its website, a community forum, and email support.

Stripe is similar to Braintree Payment Solutions in that it does not charge any setup fees, monthly fees or monthly minimum fees.

Thousands of merchants have had their payments frozen by Stripe.

After processing one or more transactions, these merchants find that their payments have been frozen and their accounts cancelled due to the fact that their sales are considered “high risk processing” by Stripe.

These cancellations appear to take effect with little or no warning, and merchants report difficulty resolving the unprocessed payments in a satisfactory and efficient manner.

Sixty-one of these complaints were successfully resolved with assistance, while 313 complaints either were not resolved to the merchant’s satisfaction or did not receive a final response from the merchant.

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