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If you have anything to add to the list, or a personal story of your own where you encountered bad customer service, please let us know in the comments below.

Some, however, will go on a full-scale social media rampage.

These people are actually dangerous to your business as they will follow through on their strong opinions and share them as widely as they can.

Arkadin enables businesses to successfully implement Microsoft Cloud Voice.

Proven Microsoft-certified services empower the organisational change required to drive adoption of Microsoft's Cloud UC Suite.

Let’s face it, it's easy to be unnecessarily rude to a customer service agent because of something out of their control.

A part of the job of a good customer service agent is to find a way to pacify and defuse the situation.

Make sure that every customer service rep has good working knowledge of products and services, as well as policies on returns, shipping, etc.

This will eliminate any disparate information going out and make sure that your customers are finding the answers they need.

It is also a good idea to periodically check or incentivise employees to learn more about your company, so that they can more easily relay this information to your customers.

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